Frequently Asked Questions

Where are you located?
We are based in Los Angeles, CA.
We ship with USPS First Class Service with standard tracking. A small handling fee is added to orders with multiple items to ensure safer delivery of packages.
Processing time?
Orders are shipped out by item availability. They are shipped out between 3 to 5 buissness days. All orders are shipped using USPS and come with a tracking number. 
But what if I need my order mailed faster?
If you have an event, celebration, or holiday and you need your order shipped faster please message me before placing the order and I will try to accommodate. A rush fee will be placed to ensure orders get their on time. 
Do you ship internationally? 
We sure do! If you have any special requests please add them to the notes section of your order. 
Do you accept exchanges or returns? 
If you have any problems please email us within 10 days of delivery. Exchanges and returns are by a case by case basis. Returns and exchanges are not guaranteed based on product availability and run. 
Questions or concerns? 
If you have any problems please contact us at If you don't hear back from us in 2/3 business days please reach out to us on instagram @thelanterngirl